Refund policy

Thank you for shopping with Artics. We value your satisfaction and want to ensure a smooth return and refund process. Please review our return and refund policy below:

1. Return Policy:

   • We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
   • We only accept returns for items that are damaged or have technical issues upon receiving.
   • It is important to report any damages or technical issues with your order within 24 hours of receiving the items. Damages or issues reported after this period may not be accepted.

2. Eligibility for Return:

   • To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
   • You must provide the receipt or proof of purchase.
   • Items sent back to us without first requesting a return or reporting the issue may not be accepted.

3. Initiating a Return:

   • To start a return or report a damaged or faulty item, please contact us at info@articsstore.com within 24 hours of receiving the items.
   • If your return or claim is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.

4. Damages and Technical Issues:

   • Please inspect your order upon receipt.
   • If the item is defective, damaged, or if you experience any technical issues, please contact us immediately within 24 hours of receiving the items.
   • We will evaluate the issue and take the necessary steps to make it right.

5. Exchange Policy:

   • Exchanges are only available for items that are damaged or have technical issues upon receiving.
   • You have 7 days from the date of receiving the item to request an exchange.
   • The item to be exchanged must be in the same condition as when you received it, with all original accessories and packaging.

6. Exceptions/Non-Returnable Items:

   • Certain items fall under the category of personal items and cannot be returned due to hygiene and safety reasons. These items include but are not limited to:
     • Hair removal lasers
     • Teeth flossers
     • Personal care devices
   • Please note that this list is not exhaustive, and other personal items may also be non-returnable for similar reasons. If you have any questions or concerns about a specific item's eligibility for return or exchange, please contact us for clarification.

7. Sale Items and Gift Cards:

   • Unfortunately, we cannot accept returns on sale items or gift cards.

8. Refunds:

   • We will notify you once we receive and inspect your return.
   • We will inform you whether the refund is approved or not.
   • If approved, the refund will be processed automatically to your original payment method.
   • Please note that the time it takes for the refund to appear in your account may vary depending on the payment method used.
   • Typically, refunds can take anywhere from 7 to 20 days to be processed by banks or credit card companies.
   • If you have any concerns or inquiries regarding the status of your refund, please don't hesitate to contact us.

If you have any further questions or need assistance regarding our return and refund policy, please reach out to us at info@articsstore.com. We are here to help.

Artics

Contact Information:
Email: info@articsstore.com 
Phone: +966 592321818
Address: Riyadh, Saudi Arabia
Working Hours: Sunday to Thursday from 9 am to 5 pm