Shipping policy

Thank you for choosing to shop with Artics. We are dedicated to providing a seamless and efficient shipping experience. Please review our shipping policy below:

Processing Time:

Once your order is placed, we will initiate the processing phase.
Our processing time typically ranges from 0 to 2 business days.
During this period, we verify your payment, check item availability, and prepare your package for shipment.
Please note that processing time may be extended during peak seasons or holidays.

Transit Time:
After the processing phase, your order will enter the transit phase.
The transit time refers to the duration it takes for your package to reach its destination after leaving our facility.
Our estimated transit time ranges from 2 to 7 business days.
Please note that transit time may vary depending on the shipping destination, customs clearance, and any unforeseen circumstances.
Shipping Methods:

We offer various shipping methods to cater to your needs.
The available shipping methods will be displayed during the checkout process.
Please select the preferred shipping method that suits your requirements.

Shipping Fees:

Shipping fees will be calculated based on the weight, dimensions, and destination of your package.
For orders with a total value of less than 250 SAR, a flat shipping fee of 12 SAR will be applied.
For orders with a total value of 250 SAR or more, shipping fees will be waived.
The applicable shipping fees will be displayed during the checkout process.
Please note that additional customs duties or taxes may apply depending on your country's regulations, and these fees are the responsibility of the recipient.

Tracking Your Order:

Once your order is shipped, we will provide you with a tracking number.
You can use this tracking number to monitor the progress of your shipment.
We will also send you regular updates regarding the status of your order via email or SMS.

Order Delays:

While we strive to ensure timely delivery, please understand that unforeseen circumstances or external factors beyond our control may cause delays.
We will make every effort to keep you informed regarding any delays and work towards resolving any issues promptly.
International Shipping:

We offer international shipping to select countries.
Please note that international shipments may be subject to customs clearance procedures, which can extend the delivery time.
Customs duties, taxes, or import fees imposed by your country are the responsibility of the recipient.

Order Status and Customer Support:

You can check the status of your order by logging into your account on our website or by contacting our customer support team.
Our customer support team is available to assist you with any queries or concerns you may have regarding your shipment.

If you have any further questions or need assistance, please feel free to contact our customer support team. We appreciate your business and look forward to serving you.

Artics

Contact Information:
Email: info@articsstore.com 
Phone: +966 592321818
Address: Riyadh, Saudi Arabia
Working Hours: Sunday to Thursday from 9 am to 5 pm